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General Complaints procedure

• Trinity International is committed to the highest standards in its service to clients and in all its business dealings. If you become unhappy with our services, or have any issues, comments or concerns in relation to our services and should like to make a complaint, you may contact the partner responsible for your matter or your relationship partner. If you are still dissatisfied, you may contact the Senior Partner of Trinity ([email protected]). Trinity International will address any problem promptly and in a professional manner. You will not be charged for the handling of your complaint.

United Kingdom

• Trinity International is authorised and regulated by the Solicitors’ Regulation Authority (SRA). Complaints (such as reporting someone’s behaviour) may also be made directly to the SRA. See www.sra.org.uk/consumers/problems/report-solicitor page for more details.

• If the matter is still not resolved, you may be entitled to ask the Legal Ombudsman of England and Wales to consider the complaint. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of Trinity International’s complaints procedure and no more than six years from the date of the act/omission, or no more than three years from when you should reasonably have known there was cause for complaint. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at https://www.legalombudsman.org.uk/.

France

• The Paris Bar Association (Ordre des Avocats á la Cour de Paris) provides various procedures for dispute resolution. Details of the procedures can be obtained from the Paris Bar, at http://www.avocatparis.org (exercice de la profession/textes sur la profession/décret no.91-1197). For information about disciplinary procedures, please see: https://www.cnb.avocat.fr/en/professional-regulations-obligations.

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